Our Guarantee
Our Guarantee
Money-Back Guarantee
At Luxe Intimates Co., we are confident you'll love our products, which is why we offer a 30-Day Money-Back Guarantee. This guarantee covers product faults, defects, and issues related to lost shipments. If you're not completely satisfied with your purchase, simply contact our customer care team, and we will work diligently to resolve any issues.
If you are not fully satisfied with your purchase, you can easily return eligible items within 30 days for a full refund or replacement. Please refer to our Return & Exchange Policy for complete details on our returns process and eligibility requirements.
Quality Guarantee
We stand behind the quality of every product we sell at Luxe Intimates Co. Each piece of lingerie and hosiery is carefully selected from trusted brands and authorized distributors to ensure it meets our high standards of craftsmanship, comfort, and quality. We work only with reputable partners to bring you authentic, premium intimate apparel. Our products undergo rigorous quality control checks so you can shop with confidence, knowing you're getting the best.
Free Shipping on Orders Over $50!
We provide free shipping on all orders over $50 within the United States, ensuring that your items reach you safely and on time. All orders include tracking information so you can monitor your delivery every step of the way.
Discreet Packaging Guarantee
Your privacy matters to us. All orders are shipped in plain, unmarked packaging with no indication of the contents. We ensure complete discretion from checkout to delivery.
Secure Shopping Guarantee
Your payment and personal information is protected with industry-standard 256-bit SSL encryption. We use Shopify's secure payment platform to ensure every transaction is safe and secure.
Questions?
If you have any questions or need assistance, we're here to help! Contact our customer care team:
Luxe Intimates Co.
Email: help@luxeintimatesco.shop
Phone: (480) 907-6100
Billing Address:
2915 W Mercer Ln
Phoenix, Arizona 85029
United States
Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday & Sunday: Closed
A member of our customer care team will respond to your inquiry within 1 business day.
Thank you for choosing Luxe Intimates Co. We are committed to ensuring your complete satisfaction with every order.